About
About Warm Home Support
An independent home-energy information and enquiry service for UK homeowners.
- Independent service
- Plain-English guidance
- No obligation
Prefer to talk? 0121 838 3030
- Independent Not one of the government bodies that run the schemes
- Not an installer An information and enquiry service
- Free to ask No obligation at any stage
- Official guidance Where every scheme figure comes from
Who you are dealing with
Four questions people ask before they get in touch.
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What does Warm Home Support do?
We explain the options and help you find the route relevant to your property.
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Do you install the equipment?
No. We are an information and enquiry service; qualified installers do surveys and quotes.
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What happens after I send an enquiry?
A member of our team reviews it and contacts you by phone or email.
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Am I committing to anything?
No. Asking is free, with no obligation. You decide at every stage.
The full answers Show less
- What does Warm Home Support do?
- We explain the home-energy support and heating options available, and help you work out which route is relevant to your property — grants, heat pumps, boilers or solar.
- Do you install the equipment?
- We are an information and enquiry service rather than an installer. Where a survey or quotation is appropriate, it is carried out by a suitably qualified installer for that work — and for Boiler Upgrade Scheme heat pumps, that must be an MCS-certified installer.
- What happens after I send an enquiry?
- A member of our team reviews your answers and contacts you by phone or email to talk through the most relevant next step. We tell you who would carry out any survey before one is arranged.
- Am I committing to anything?
- No. Checking eligibility and asking questions is free and carries no obligation. You decide whether to go ahead at every stage.
What this website is for
Plain explanations, between installer-facing guidance and sales copy.
- The Boiler Upgrade Scheme as it stands in England and Wales
- What heat pumps ask of a property
- The ordinary boiler work most homes actually need
- Honest about which of those you are dealing with
Why this site exists, in full Show less
Warm Home Support is an independent home-energy information and enquiry service. We help homeowners understand grants, heat pumps, boilers and solar, and find the most relevant next step for their property.
Heating decisions get made rarely, usually under some pressure, and often on the basis of a single conversation. Meanwhile the information available is a mix of official guidance written for installers, marketing written to sell one product, and articles that were accurate two rule changes ago.
This site sits between those. It explains the Boiler Upgrade Scheme as it currently stands in England and Wales, sets out what heat pumps ask of a property, covers the ordinary boiler work most homes actually need, and tries to be honest about which of those you are dealing with.
What we help with
From understanding a grant to moving to a survey.
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Understanding grants
What each scheme covers, who it is for and what it does not fund.
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Whether it is worth pursuing
Our checker walks through the main criteria and summarises where you appear to stand.
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Choosing between heating options
Air source, ground source, air-to-air, or a straightforward boiler replacement.
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Generating your own electricity
Solar and batteries are a separate decision from heating, and mostly self-funded.
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Moving to a survey or quotation
Where appropriate, tell us about the property and we will come back about next steps.
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Ready to start?
Check what your home may qualify for
Answer a few quick questions about your home. Free, and no obligation.
Grants we explain: the Boiler Upgrade Scheme, enhanced off-gas support, the Warm Homes: Local Grant, ECO4 and the Warm Homes Plan.
What we help with, in full Show less
- Understanding grants. The Boiler Upgrade Scheme, enhanced off-gas support, the Warm Homes: Local Grant, ECO4 and the Warm Homes Plan — what each covers, who it is for and what it does not fund.
- Working out whether it is worth pursuing. Our eligibility checker walks through the main criteria and gives you a plain-English summary of where you appear to stand.
- Choosing between heating options. Air source, ground source, air-to-air, or a straightforward boiler replacement — with guides written to be useful whichever way the answer falls.
- Generating your own electricity. Solar panels and battery storage are a separate decision from the heating, with their own economics. Most installations are self-funded, although some lower-income households in England can get them through the Warm Homes: Local Grant.
- Moving to a survey or quotation. Where it is appropriate, tell us about the property through the quote form and we will come back to you about next steps.
How we work
Four simple stages, with no obligation at any point.
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Step 1: You tell us
About the property and what is happening with the heating.
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Step 2: We review it
A member of our team looks at what you have sent.
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Step 3: We come back to you
Realistic options, what a survey would establish, what happens next.
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Step 4: You decide
There is no obligation at any point.
Where a grant is in play, an MCS-certified installer applies, and the value comes off the installation cost.
How we work, in full Show less
You tell us about the property and what is happening with the heating. A member of our team reviews it and comes back to you about the realistic options, what a survey would need to establish, and what happens next. There is no obligation at any point.
Where a grant is in play, remember that the scheme is installer-led: the application is made by an MCS-certified installer on the property owner's behalf, and the value is applied as a reduction in the installation cost rather than paid to you.
How we handle scheme information
Grant rules change. These are the rules we hold ourselves to.
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Figures never travel without their conditions
Every figure sits next to the condition it depends on, at the same size.
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The official guidance always wins
We summarise the GOV.UK and Ofgem rules. If we ever disagree, the guidance is right.
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We do not tell people they qualify
Eligibility is assessed when an installer applies. We will not sell certainty we do not have.
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We say the inconvenient parts out loud
The scheme does not fund a gas boiler. Not every off-grid home gets the higher value.
Our standards, in full Show less
Grant rules change, and a lot of what is published about them online is out of date or was never right. These are the rules we hold ourselves to.
Figures never travel without their conditions
A grant value on its own is close to meaningless — it is the conditions that decide whether it applies to you. Every figure on this site is rendered next to the condition it depends on, at the same size, in the same breath.
The official guidance always wins
What we publish about the scheme is a summary of the GOV.UK and Ofgem rules, kept under regular review. If our summary and the official guidance ever disagree, the guidance is right and we want to know.
We do not tell people they qualify
Eligibility is assessed when an installer applies. A tool that told you otherwise would be selling certainty it does not have, and this is a market where that does real financial harm.
We say the inconvenient parts out loud
The scheme does not fund a replacement gas boiler. Not every off-grid property gets the higher value. Sometimes a boiler is the right answer and a heat pump is not. Those are on the homepage, not buried in small print.
Our editorial process explains where every figure comes from, how and when we check it, and how to report a mistake.
Independent, and clear about it
The schemes we explain are run by government bodies. We are not one of them.
Our approach to claims
Every scheme figure on this site is taken from the official guidance behind it and kept under regular review. We only publish credentials, reviews and figures we can evidence.
Not sure where to start?
Tell us about your home and we will help you understand the most relevant next step.